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Shipping
Delivery periods
Unless any other period is specified in the item description, the product is delivered in Germany within 1-3 days, in case of foreign deliveries, within 4-5 days after the order confirmation (in case an advance payment has been agreed upon, after the payment authorisation). Please note that deliveries are not made on Sundays and other holidays.
In the month of August 2020 there will be no additional shipping charges within Germany. This promotion is limited until 31 August 2020.
Otherwise, the following regulations apply:
Delivery / Shipping costs Germany
We send packages with DHL. The delivery time within Germany is usually 1-3 working days.
The shipping costs per order are EUR3.95.
Vouchers will be sent as letter post and the shipping is free of charge for you. The delivery time within Germany is usually 1-2 working days.
Individual articles are also available free of charge in our online shop (e.g. mouth and nose masks). These are usually sent as letter post Prio.
The delivery time is 1-2 working days.
Delivery / Shipping costs EU and Non-EU
We send packages with DHL. Depending on the weight we also use International Tracked. The delivery time within the EU is usually 4-5 working days. Outside the EU the delivery time can be extended due to customs controls, mode of transport and of course the distance.
The shipping costs per order are EUR9.50.
When shipping to non-EU countries, additional taxes or fees (e.g. customs duties), which are not levied or invoiced by us, will be charged directly by the responsible customs office or tax authorities. Please contact the authorities for further details.
Vouchers will be sent as letter post and the shipping is free of charge for you. The delivery time within the EU is usually 3-4 working days.
Individual items are also available free of charge in our online shop (e.g. mouth and nose masks). These are usually sent as international goods post.
The delivery time within the EU is 3-4 working days.
Further information on the international standard delivery times for postal items can be found on the website of Deutsche Post AG under the following link:
⫸ https://www.deutschepost.de/de/b/briefe-ins-ausland/laenderinformationen.html
CURRENT INFORMATION ON THE CORONAVIRUS:
USA, Canada and Australia: Please note that a crisis surcharge of EUR 2.20 per kilogram (or part thereof) will be applied to each parcel from DHL.
USA, Canada and Australia: Please note that a crisis surcharge of EUR 2.20 per kilogram (or part thereof) will be applied to each parcel from DHL.