Revocation right for consumers (A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)
Instructions for revocation
Revocation right
You have the right to revoke this contract within 14 days without specifying any reasons.
The revocation period is 14 days with effect from the day,
Deviating from our GTC, we grant - currently - an extended right of return until 25.01.2022.
If the goods are dispatched to you between 08 November and 24 December 2021, the goods can be returned until 25 January 2022 within the scope of this voluntary right of return, even if more than 30 days have already elapsed since receipt of the goods.
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly;
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately;
In order to exercise your revocation right, you must inform us (Moshiki GmbH & Co. Handels KG, Mayerbacherstraße 84, 85737 Ismaning, Telephone number: +49 89 92 33 44 99 99, E-Mail address: shop@moshiki.com) of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post, fax or email). You can use the enclosed specimen revocation form for this, which however is not mandatory.
In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.
Consequences of the revocation
If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within 14 days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.
We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.
You must return or transfer the products to usimmediately and, in any case, at the latest within 14 days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the 14 day deadline.
We bear the costs for returning the products.
You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.
Criteria for exclusion or expiry
The revocation right is not available for contracts
for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer;
for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly;
for delivery of alcoholic drinks, whose price was agreed at the time of concluding the contract, which however can be delivered 30 days after the conclusion of the contract at the earliest and whose current value depends on the fluctuations in the market, on which the entrepreneur has no influence;
for delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
The revocation right expires prematurely in case of contracts
for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery;
for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition;
for delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery.
Specimen - revocation form
(If you wish to revoke the contract, please fill up this form and send it back to us.)
- I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following products (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of a notification on paper)
- Date
(*) Cross out the incorrect option.
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Registration information
We offer the storage of your personal details in a password-protected customer account, in order for you not to have to enter your name and address during your next purchase.
Your address data will be saved by completing the registration.
You can delete your customer account at all times. To do so, please contact the operator of this page.
The next time you visit our online store all you need to view your personal details is your email address and password.
Shipping
Delivery periods
Unless any other period is specified in the item description, the product is delivered in Germany within 1-3 days, in case of foreign deliveries, within 4-5 days after the order confirmation (in case an advance payment has been agreed upon, after the payment authorisation). Please note that deliveries are not made on Sundays and other holidays.
Delivery / Shipping costs Germany
We send packages with DHL. The delivery time within Germany is usually 1-3 working days. The shipping costs per order areEUR3.95.
Shipping is free from a total order value of EUR100.00.
Delivery / Shipping costs EU and Non-EU
We send packages with DHL. Depending on the weight we also use International Tracked. The delivery time within the EU is usually 4-5 working days. Outside the EU the delivery time can be extended due to customs controls, mode of transport and of course the distance. The shipping costs per order are EUR9.50.
When shipping to non-EU countries, additional taxes or fees (e.g. customs duties), which are not levied or invoiced by us, will be charged directly by the responsible customs office or tax authorities. Please contact the authorities for further details.
Shipping is free from a total order value of EUR100.00.
Delivery / Shipping costs Great Britain, USA, Canada and Australia
The shipping costs to the above mentioned countries are staggered according to weight.
up to 1kg = 13,90 EUR
up to 2kg = 19,60 EUR
up to 3kg = 23,80 EUR
over 3kg = 27,90 EUR
When shipping to non-EU countries, additional taxes or fees (e.g. customs duties), which are not levied or invoiced by us, will be charged directly by the responsible customs office or tax authorities. Please contact the authorities for further details.